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BigCommerce Embedded Checkout NotEmbeddableError: Unable to embed the iframe because the content could not be loaded

I am trying to implement bigcommerce embedded checkout into my rails application. I followed this url to integrate embedded checkout into my local rails application. https://developer.bigcommerce.com/api-docs/storefronts/embedded-checkout/embedded-checkout-tutorial

But I have error message of “NotEmbeddableError: Unable to embed the iframe because the content could not be loaded.” These are the steps I did.

  1. I am using rails application locally. it is running as https://127.0.0.1:3000 (I’ve tried with localhost, but I can’t create site using localhost: it says site name should not contain localhost string) I created local ssl key and certification and runs the application by rails s -b ‘ssl://127.0.0.1:3000?key=127.0.0.1.key&cert=127.0.0.1.crt’

And I can access the local site by https://127.0.0.1:3000/ although it says ‘Not Secure’

  1. I followed the embedded checkout url APIs and able to produce the redirect_urls for example:
{
 "data": {
     "cart_url": "https://pbgtest.mybigcommerce.com/cart.php?action=load&id=30df8201-90c9-4950-b784-0d35f16d2b63&token=10b5a5e6853217d23efdaf0b790b707dfd98fabde5495a5f2aaf7238fabbc5a4",
     "checkout_url": "https://pbgtest.mybigcommerce.com/cart.php?action=loadInCheckout&id=30df8201-90c9-4950-b784-0d35f16d2b63&token=10b5a5e6853217d23efdaf0b790b707dfd98fabde5495a5f2aaf7238fabbc5a4",
     "embedded_checkout_url": "https://pbgtest.mybigcommerce.com/cart.php?embedded=1&action=loadInCheckout&id=30df8201-90c9-4950-b784-0d35f16d2b63&token=10b5a5e6853217d23efdaf0b790b707dfd98fabde5495a5f2aaf7238fabbc5a4"
 },
 "meta": {}
}

whenever I copy checkout_url or embedded_checkout_url and paste it directly in addressbar it works fine. I also found that these urls should be at once not twice, so whenever I try a test I regenerate the url

  1. In rails application, I added this code in one of page
<script src="https://checkout-sdk.bigcommerce.com/v1/loader.js"></script>
<script>
  $(document).ready(function() {
    // const module = await checkoutKitLoader.load('embedded-checkout');

    async function show() {
      const module = await checkoutKitLoader.load('embedded-checkout');
      const service = module.embedCheckout({
        url: 'https://pbgtest.mybigcommerce.com/cart.php?embedded=1&action=loadInCheckout&id=30df8201-90c9-4950-b784-0d35f16d2b63&token=10b5a5e6853217d23efdaf0b790b707dfd98fabde5495a5f2aaf7238fabbc5a4',
        containerId: 'embedded-checkout-section'  #This is  div id
      });
      service
      .then(value => {
        console.log(value);
        })
      .catch(err => {
          console.log(err);
        });
    }

    show();
 }

But I get “NotEmbeddableError: Unable to embed the iframe because the content could not be loaded.” I can’t get the proper info like why it failed loading. I also tested after disable the Anti Virus software but still same error. Anybody can help?

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Answer

It is expected behavior that the link is only live for one visit, so you are correct to regenerate these for testing these urls. Is your BigCommerce store published/live? This needs to be true in order for it to be pulled into your embedded checkout experience.

Also, I would recommend using the embedded_checkout url directly.

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